Last Updated: September 26, 2024
Scope and Acceptance
These Terms and Conditions ("T&Cs") form a binding agreement between you, the purchaser ("you" or "Customer"), and SurveillanceShark.com ("Surveillance Shark"). The T&Cs apply to all purchases of Surveillance Shark products and services (collectively, "Products") directly from the website www.surveillanceshark.com (the "Website"). By purchasing any Products from Surveillance Shark, you agree to be bound by these T&Cs and any terms referenced herein (collectively, the "Terms").
Please review the Terms carefully as they outline your rights and obligations. If you do not agree to the Terms, do not place an order with Surveillance Shark.
Changes to the Terms
The T&Cs are subject to change at any time without notice. The latest revision date will always be noted at the top of the page. The Terms in effect at the time of your order will apply to that order. Surveillance Shark reserves the right to make amendments to the Terms, and these will apply to any future orders.
Ordering and Payment
Products listed on the Website are invitations to you to place orders and do not constitute binding offers to sell. You place an offer to purchase Products by completing the checkout process on the Website or contacting our customer support team by phone (each, an "Order").
All Products are subject to availability. Surveillance Shark reserves the right to discontinue Products without notice and limit the quantity of certain Products available for purchase.
By providing payment information (e.g., credit card), you (a) confirm that you are authorized to use the payment method and that the information provided is accurate, and (b) authorize Surveillance Shark or its payment processor to charge the amount due for your Order. If your payment is invalid, unverifiable, or not accepted, your Order may be suspended or canceled. Surveillance Shark may reject any Order or return request at its discretion.
In cases of suspected fraud or unauthorized reseller activity, Surveillance Shark reserves the right to cancel or refuse to fulfill Orders. Backordered items will be processed and shipped once available, and upgrades may be provided at no extra cost in the case of limited stock.
Prices, Taxes, and Other Charges
Prices listed on the Website do not include shipping charges or applicable taxes. Shipping charges and taxes will be calculated at checkout. Prices and charges are subject to change without notice.
Surveillance Shark may collect applicable sales taxes at checkout based on your shipping location.
Please note: Surveillance Shark will not be price matching during Special Promotions (as defined and detailed below).
Promotions
From time to time, Surveillance Shark may offer promotions or discount codes. Each promotion is subject to its own terms and may be canceled or changed without notice. Promotions cannot be combined unless specifically noted.
Discount codes have no cash value, and only one discount can be applied per Order. Returned Products purchased using a discount code will be refunded only for the price paid after applying the discount.
"Black Friday" and "Cyber Monday" promotional codes/coupons ("Special Promotions") can only be used for new Orders and cannot be applied to Orders placed prior to Surveillance Shark’s "Black Friday" and "Cyber Monday" promotion week. Price adjustments for online Orders cannot be made during the "Black Friday" and "Cyber Monday" promotional period.
Some Orders placed during Surveillance Shark’s Special Promotions may need to be canceled due to stock limitations. If your Order is affected, Surveillance Shark will notify you by email, and a refund will be processed as soon as possible.
Delivery
Surveillance Shark ships to addresses in the Continental United States. We do not ship to PO Boxes, APO addresses, or U.S. territories such as Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, or the U.S. Virgin Islands. If you provide a shipping address outside of the US, your order will be canceled, and you won’t be charged.
Once your order is confirmed, we aim to ship it as quickly as possible, and no later than 30 days after confirmation. The ownership and risk of the Products pass to you when the items are handed over to the shipping carrier. We may contact you to verify details like billing or shipping information. If we don’t receive the necessary information in a timely manner, or if the details provided are incorrect, your order may be canceled, and a full refund will be issued. Surveillance Shark is not responsible for delays or failures in delivery caused by inaccurate information provided by you.
If delivery cannot be completed, the Product will be returned to us. In such cases, you won’t be charged for the Product, but shipping fees may still apply and may not be refundable. If the failure to deliver is due to an error by us or the carrier, you will not be charged, and all fees will be refunded.
If you’ve received a shipping confirmation email and your package has not arrived within 10 days, please contact Surveillance Shark for tracking information.
Please note that any delivery dates provided are estimates only and not guaranteed.
Support
For product support, visit the Surveillance Shark Help Center on our Website.
Order Cancellation
If you wish to cancel an Order, please contact us directly or log into your Surveillance Shark account to cancel the Order. Orders that have already been processed and shipped cannot be canceled. A cancellation confirmation will be sent to you once processed.
Returns
You may return any Product within 30 days of delivery if it is undamaged and in its original packaging. Return shipping fees are your responsibility, and Surveillance Shark recommends insuring the shipment. Refunds will be processed within 1-3 business days after receiving the returned Product, credited to your original payment method.
The following return guidelines apply:
- Security Cameras: 30 Days (No Restocking Fee)
- Security Video Recorders (NVRs, XVRs): 30 Days (No Restocking Fee)
- Security Systems (Recorder + Cameras): 30 Days (No Restocking Fee)
- Accessories (Cables, Connectors, Adaptors): 30 Days (No Restocking Fee)
Refunds exclude original shipping fees. These return policies only apply to purchases made directly from the Website.
Data Stored on your Products
You are responsible for managing and erasing any data on your Products before returning them to Surveillance Shark. We are not responsible for the use or disclosure of any data left on returned Products.
Warranties and Disclaimers
Products purchased directly from SurveillanceShark.com come with a manufacturer warranty. The warranty period varies by product, usually ranging from one to three years, starting from the date of purchase. This warranty is outlined in more detail in our Warranty documentation and applies only to end users who have purchased the Products from Surveillance Shark.com.
This section and the Warranty do not override your legal rights under applicable laws. Unless otherwise required by law, Surveillance Shark only provides warranty support for Products that are purchased directly from SurveillanceShark.com and are located in the U.S.
EXCEPT AS SPECIFICALLY PROVIDED IN THESE TERMS, TO THE MAXIMUM EXTENT ALLOWED BY LAW, SURVEILLANCE SHARK DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, SUITABILITY, OR FITNESS FOR A PARTICULAR PURPOSE REGARDING THE PRODUCTS. YOU AGREE THAT THE REMEDIES PROVIDED HEREIN ARE THE ONLY REMEDIES AVAILABLE FOR ANY BREACH OF WARRANTY.
Limitation of Liability
You expressly understand and agree that, to the fullest extent permitted by applicable law, Surveillance Shark and its affiliates and suppliers (collectively, "Surveillance Shark Parties") will not be liable to you under any legal theory (whether contract, tort (including negligence), or otherwise) for any indirect, incidental, special, consequential, or exemplary damages incurred in connection with the Products or these Terms. This includes, but is not limited to, loss of data, even if a Surveillance Shark Party has been informed of or should have been aware of the possibility of such damages.
You also expressly understand and agree that, to the maximum extent allowed by law, the total liability of the Surveillance Shark Parties in connection with the Products or these Terms will not exceed the amount you paid to Surveillance Shark for the Product that gave rise to the liability.
Please note that some states do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.
Third-party Products and Services
Some Products may require internet connectivity services to function. You acknowledge that these Products do not include any internet service. Unless specifically mentioned on a Product description page or otherwise agreed to in writing by Surveillance Shark, we are not responsible for providing any internet connectivity or additional products and services required to use the Products. You acknowledge that these services and products are provided by third-party providers ("Third Party Products"), and your access and use of them are subject to their terms and conditions. It is your responsibility to ensure that any Third Party Products you obtain are compatible with the Products.
You also understand that certain hardware accessories from third-party manufacturers may be required for your Product, and Surveillance Shark does not provide any warranty regarding third-party accessories or their compatibility with your Product.
Export Controls and End Use
Products purchased or received under these Terms are subject to U.S., or other international export laws, regulations, treaties, and agreements (collectively, "Export Laws"). You agree to comply with all applicable Export Laws, as well as any relevant foreign laws, when transferring, selling, importing, exporting, re-exporting, or otherwise handling the Products. By purchasing the Products, you confirm that you are not located in a sanctioned country and are not an individual or entity restricted by applicable Export Laws.
Surveillance Shark reserves the right to withhold the supply of products and/or services to certain customers and may request full details of the end use and destination of the Products. Upon request, you agree to provide Surveillance Shark with written end-use statements or certificates.
Governing Law and Jurisdiction
For purchasers based in the U.S., all matters related to these Terms and any disputes or claims arising from or connected to them (including non-contractual disputes or claims) will be governed by the internal laws of the State of California, without regard to any choice or conflict of law rules (whether from California or any other jurisdiction).
Any legal action or proceeding related to the Terms must be brought exclusively in the federal courts of the United States or the state courts of California, specifically in the City and County of Los Angeles. However, Surveillance Shark reserves the right to bring legal action against you for breaches of these Terms in your state of residence or any other relevant jurisdiction. By agreeing to these Terms, you waive any objections to the jurisdiction or venue of these courts.
At Surveillance Shark’s discretion, any disputes arising from the Terms or the Products may be submitted to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association, applying California law.
General
Entire Agreement. These Terms constitute the complete agreement between the parties, replacing any prior written or oral communications or agreements related to the subject matter of the Terms.
Force Majeure. Surveillance Shark is not responsible for any failure to perform or delay in performing its obligations under these Terms due to events beyond its reasonable control. This includes, but is not limited to, labor disputes, network failures, accidents, civil disturbances, government regulations, court orders, acts of military or civil authorities, fires, natural disasters, or other unforeseen circumstances.
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver. The failure of either you or Surveillance Shark to enforce any provision of the Terms or insist on full performance of obligations will not be considered a waiver of any rights or provisions. Any waiver must be explicitly stated in writing and signed by the party granting the waiver.
Comments and Concerns
If you have any questions, comments or concerns regarding the Terms, please Contact Us.
Mailing Address: 125 N Sunset Avenue, City of Industry, CA 91744, United States.
Phone: +1 (888) 786-2823