Product FAQs

Please read our AI Color mobile app quick start guide and follow the step by step process.

All AIBASE cameras are compatible with other systems as long as the system they are connecting to utilizes ONVIF protocol for 3rd party connectivity.

Absolutely, all AIBASE systems allow users to view live video and recording from anywhere on any device (PC, laptop, smart phone, tablet) connected to the internet. Just make sure your NVR/XVR is connected to the internet.

AIBASE security camera and recorder will have a model number and a serial number. These are typically found on the top panel of the recorder or on the sticker attached to the cable of the security camera. XVR / NVR serial numbers will be displayed either above or below the barcode, starting with S/N:*****. Likewise, the model number of each security camera will be displayed as Model No:*****.

No, AIBASE app, software and firmware updates are available free of charge.

Once the camera is powered on, type in the IP address of the camera into a web browser (IP can be found on IP search tool). You will be prompted to set a new password. Once the password is set the camera is now initialized.

Yes. All AIBASE XVRs and NVRs come with both VGA and HDMI video outputs. This allows you to connect your system to your HD TV or virtually any other type of monitor.

All AIBASE security cameras come with either an IP66 or IP67 weatherproof rating. This IP (Ingress Protection) rating uses a two-digit code to indicate how resistant the equipment is to dust and liquids. AIBASE cameras with these ratings are completely protected from dust and can withstand low pressure jets of water from all directions. This ensures safe outdoor use in virtually all climates and atmospheres.

Yes, and no. Some AIBASE cameras come with an IK10 vandal proof rating, which ensures they can withstand violent impacts. These cameras usually come with heavy-duty metal exteriors and are ideal for lower "within-reach" installations. The majority of AIBASE cameras do not come with this rating, however. This is not to say that they are totally vulnerable to vandalism though. They all come with durable exteriors and use vandal-resistant designs to protect their cables.

Yes. The RG59 siamese BNC cables and Cat5e or Cat6 Ethernet cables that SURVEILLANCE SHARK provides are both in-wall rated and fire resistant. Some of our cables also meet the standards for CMR (Riser) cabling. This means that they can be used between floors, so long as these areas do not circulate environmental air for heating or conditioning systems. Our cables also pass a vertical burn test that ensures flames will not travel along the cable in the case of a fire.

Select camera models include a built-in microphone and speaker allowing the camera to capture the sounds around the camera and enabling the user to speak out of the built-in speaker. This can be a very handy feature that can add additional evidence (such as voices) and a greater ability to detect and interpret events, even if they occur off-screen. Audio monitoring is not always legal in all areas, so before committing to an audio camera, please ensure you are not breaking any local privacy laws. SURVEILLANCE SHARK assumes no liability for use of its products that do not conform with local laws.

Yes, our 180 degrees and fisheye (360 degrees) AIBASE cameras offer a wide field of view.

Yes, our Black Light series offers one of the best low light surveillance cameras. These cameras come with industry leading stack sensor and large aperture lens that capture intricate details and vibrant night vistas in low-light settings.

Select AIBASE camera models come with active deterrence. Active deterrence is a powerful feature that can greatly improve the security of your property. By providing warning signals and two-way communication capabilities, cameras with active deterrence can deter intruders from attempting to enter your property and provide property owners with peace of mind.

All AIBASE systems are wired and therefore provide reliable, secure and consistent high quality video surveillance.

AIBASE offers both IP and HD-CCTV systems.

The AIBASE Color NVRs support the following features: Face Detection, Pedestrian & Vehicle, Perimeter Intrusion, Line Crossing, Cross Counting, Heat Map, Crowd Density, Queue Length Detection, License Plate, Rare Sound, Object Detection, Sound Detection, Video Tampering, Intrusion, Region Entrance, Region Exiting **Disclaimer : It is recommended to use a 16-Channel NVR or above to benefit from all AI features**

4, 8, 16 & 32 (16 PoE) channel AIBASE NVRs support 300ft transmission under standard PoE mode and can support upto 500ft transmission distance when EPoE is enabled.

The internal switch has an IP range of (10.10.25.X) For Ports 1 - 16, you will begin with 10.10.25.151 for Port 1, continue to add +1 to 151 when moving on to the next port. You will end with Port 16 which will be 10.10.25.166

The AIBASE Color VMS is available on Windows and macOS.

For the newest updates on the AIBASE Color VMS, visit the Remote View Software, App, & Tools page for downloads.

There is no limit to the number of devices that can be added to the VMS.

The maximum number of cameras that can be viewed on a single video window is 128 cameras.

Yes, for video playback any time and date can be selected as long as the time period is available within the allocated HDD storage space. Length of video playback will vary depending on HDD size (Ex. 1TB, 2TB, 3TB, etc.)

Only one AI Feature can be applied per camera at any single time. Additional AI Features can be activated, but will require additional cameras to enable them.

With the AIBASE Color VMS you can perform full system and camera firmware upgrades remotely. For manual updates visit the Remote View Software, App, & Tools page and download the latest firmware.