By agreeing to participate in a remote access session with Surveillance Shark, you acknowledge and consent to the following terms and conditions:
Voluntary Installation: The installation of the ScreenConnect plug-in is voluntary and is required to enable screen sharing and allow our customer support team to access your system remotely for the purposes of troubleshooting, support, and system optimization.
Consent to Access: The Surveillance Shark Customer Support team will only access your system with your explicit permission and solely for the duration of the support session. You retain the right to terminate the remote access session at any time.
Data Security and Privacy: While we take every precaution to protect your data during the screen-sharing and remote access session, Surveillance Shark is not liable for any unintended data exposure, loss, or security breaches that may occur as a result of the session. It is your responsibility to ensure that any sensitive or confidential information is protected or closed prior to the session.
No Unauthorized Use: The plug-in and remote access services provided by Surveillance Shark are intended solely for troubleshooting and support purposes. Any misuse of this tool, including unauthorized access to or use of the system by third parties, is strictly prohibited.
Limited Liability: Surveillance Shark is not responsible for any damage or loss that may occur during or after the remote access session, including but not limited to hardware malfunction, software corruption, or data loss. By proceeding with the download and enabling remote access, you agree to release Surveillance Shark from any and all liability arising from such incidents.
No Warranty: The services provided during the remote access session are offered "as is" without any warranty of any kind, either express or implied. Surveillance Shark does not guarantee that the services will resolve your technical issues or be free from errors.
Confidentiality: All information accessed during the remote session will be treated as confidential. Surveillance Shark will not disclose any information obtained during the session to third parties, except as required by law or as necessary to perform the requested services.
User Responsibility: You are responsible for monitoring the activities performed during the remote access session. You agree to notify the technician immediately if you have any concerns about the actions being taken.
Termination: You have the right to terminate the remote access session at any time. Surveillance Shark also reserves the right to terminate the session if it determines that continuing the session may result in damage or data loss.
Compliance with Applicable Laws: Both parties agree to comply with all applicable local, state, and federal laws and regulations during the remote access session.
By proceeding with the remote access session, you confirm that you have read, understood, and agree to the terms of this legal disclaimer.
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